Quality

Quality of Design

Best Buy guarantees the highest quality of electronic designed products at prices that customers can afford. They are dedicated in providing exceptional and responsive service with attention to what the customer desires. With Best Buy working directly with their distributors, they can customize products that are uniquely found only in Best Buy locations. Their products are sold with company guarantees and their employees are highly trained in serving you, the customer with the most knowledge for your needs. It is no one wonder why Best Buy is number one in the retail electronics market.

Quality of Conformance 

Best Buy aims to sell products that are new and in high demand by today's consumers. Since being number one their products have to be the most technologically advanced in the market place. When customers enter a Best Buy store the quality of a product will stand out. The product should be new to the customer and create a desire for them to want it. Majority of Best Buy's products are unique in electronic technology giving that addiction for customers to keep wanting more. 

Employees are designated to work at their department of specialization. Upon being hired at Best Buy employees have to have knowledge and experience of the products they are going to sell. The company also will train their employees more about their departments and the Best Buy company department standards. Having outstanding knowledge and professional company skills, each employee can help every customer in making the right buying decision. Best Buy focuses highly on training their employees correctly in today's highly technologic world. Customers always have many questions of how electronic products work and Best Buy ensures them the best quality through their employees.

The "Abilities"

Best Buy is the most reliable electronic retail store in the country. Open seven days a week, customers can always find time to make a great shopping experience at Best Buy. Customers can also shop online 24/7 for their top quality electronic products. 

The store has an excellent maintainability through their customer service desk located in the front of every store. Best Buy customer service is rated in the top 50 of business week magazine last year. Customer service is also available seven days a week nine to five at 1-800-Best Buy for any customer questions or directories. 

Field Service

With every Best Buy product being sold, customers have multiple options of warranties sold by the company of the product. Just about 90% of the store consists of items that have company warranties just because of being in the electronic industry. Best Buy itself has a warrantee policy up to 30 days if the product fails to work or is damaged upon opening, the customer is guaranteed an exact refund or another copy of that product. 

Best Buy also employes service departments that are external from the store. Geek Squad being probably one of the most well known departments. This team of IT people service your computer right within the store or physically right in your house depending on your demand. Another service department that is fairly new to the company is the Home Entertainment team. This group of people installs the customer's home theater system right within your own house. The final group external group of service people best buy has is the appliance department. This team of workers installs refrigerators, washer/dryers, ovens and takes your old appliance in exchange. 

Recommendation: In order for Best buy to improve some of their service quality I would recommend the company to give more educational background on some of the products. Let's face it some people will never understand technology products such as Computers and the difference between plasma vs LCD screen TVs. It's all great having an employee try to explain what is better but wouldn't it be great if an expert like an engineer gave some professional input in on the product. I feel this could be accomplished by having a program or video being ran at every department discussing topics like what is RAM and what does it to to enhance my computer. Between the employee explaining and an educated professional, the customer would be 100% quality insured on the product.